Last updated on: 14.09.2021
|“Data subject”||Natural peson who uses MyDello Services or whose Personal Data is processed by MyDello.|
|“Data Processor” or “Processor”||Natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the controller. For example, Carriers, as defined in the Terms and Conditions are Data Processors for MyDello.|
|“GDPR”||Defined in the preabmle.|
|“MyDello”||is MyDello OÜ, a company incorporated in Estonia, with the registry code 14582031, address Punane tn 73, Tallinn 13619, Estonia, e-mail address email@example.com, phone number +372 53307900;|
|“Personal Data”||Any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular on the basis of such a record as the name, personal identification code, place of location information or network identifier, or on the basis of one or more physical, physiological, genetic, mental, economic, cultural or social identities.|
|“Processing”||Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.|
2.1 When you have opted to use MyDello Services, we need to process your Personal Data to enable the Services to you (data subject) via our Portal.
2.2 We process Personal Data that is submitted to us directly by you in the course of using our Portal.
2.3 We also process Personal Data that is submitted to us when you contact us with a query or question via Portal or via any other channel (by sending an e-mail, for example). In such a case we process your Personal Data included in the inquiry to the extent that is necessary to respond to you.
2.4 Personal Data we process about you in the course of using our Portal may include following data about you:
2.4.1 general personal information: first name; last name; client type (natural person or legal person); ID document;
2.4.2 contact details: email address that you disclose to us when you order any Services though Portal; the data of the company of sender and the recipient of the Consignment; the data of the authorized recipient of the Consignment with whom to contact if necessary to deliver the Consignment (name, email, telephone number or other appropriate means of communications)
2.4.3 data related to the ordered Service: any data you disclose to us as through our Portal when you order any Services though Portal, for example information about the Consignment (incl. confirmation that the delivery does not include Dangerous Goods, for example); Pick up Point; Delivery Point; name and contact details of the authorized recipient of the Consignment;
2.4.4 payment data: information concerning the payment for the Services, including the payment methods used to carry out necessary payments; such data may include your account number, sent payments and other information related to payments;
3.1 We process your Personal Data to provide Services to you (please read MyDello Terms and Conditions). Legal basis for such data processing is GDPR Article 6-1-(b), i.e. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
3.2 In certain situations, we might process your Personal Data when processing is necessary for compliance with a legal obligation to which we are subject, for example for accounting purposes under applicable accounting legislation. Legal basis for such data processing is GDPR Article 6-1-(c).
3.3 In certain specific situations we might also process your Personal Data where processing your Personal Data is necessary for the purpose of our legitimate interests pursued by us. Legal basis for such data processing is GDPR Article 6-1-(f). In such a case we shall ensure that processing is proportionate and that we have carried out legitimate interest impact assessment. For example, for the purpose of our legitimate interest we analyse how our Services and Portal are used by our Clients so we can provide better service; when processing is necessary in connection with an investigation of suspected or actual fraudulent or other illegal activity or in connection with corporate sale, merger, reorganization, dissolution or similar event.
3.4 More specifically, we process the following Personal Data for the following purposes:
|Personal data||Purpose of processing||Legal basis|
|First name, last name, client type (natural person/legal person), e-mail address, data about the Consignment (inc. information on Dangerous Goods), Pick up Point, Delivery Pont, Payment data; ID document||Enabling provision of the Services in accordance to Terms and Conditions||GDPR Art. 6 (1) (b)|
|Accounting related data such as invoices||Fulfilling uur legal obligation arising from accounting laws to process supporting documents of the transactions||GDPR Art. 6 (1) (c)|
|Technical data||Our legitimate interest to ensure security, continuity and/or improvement of the Portal||GDPR Art. 6 (1) (f)|
4.1 To the extent this is necessary for the provision of our Services, we may share your Personal Data with certain third parties.
4.2 Upon ordering Services via Portal, we share your Personal Data with the specific Carrier who will transport your Consignment. The following Personal Data is shared with the Carrier: your name (first name and last name); data about the Consignment (incl. information on Dangerous Goods), Pick up Point, Delivery Pont.
5.1 MyDello does not retain Personal Data longer than it is necessary for the purposes of processing Personal Data or pursuant to applicable law.
5.2 Personal Data related to contracts can be retained during the term of the contract and based on our legitimate interest pursuant to Article 6 (1) (f) of the GDPR until the end of the statutory limitation periods under applicable law. Accordingly, as a general rule MyDello retains your Personal Data as long as it is necessary for the provision of the Services during the term of the contract concluded between you and MyDello and for 3 years after the term of the contract.
5.3 Pursuant to the Accounting Act, we retain accounting documents for 7 years.
5.4 Technical data collected by the use of the cookies, are retained as indicated in the section “Cookies”.
To protect your Personal Data from unauthorized access, unlawful processing or disclosure, accidental loss, modification or destruction, we use appropriate technical and organisational measures that comply with applicable laws. These measures include but are not limited to the implementation of appropriate computer security systems, protection of paper and electronic format files by technical and logical means, controlling and limiting access to documents and buildings.
7.3 We may use the following type of cookies on our Portal:
7.3.1 Strictly necessary cookies, that are essential in order to enable you to navigate and use the features of the Portal.
7.3.2 Functional cookies, that record information about choices you have made that allow us to tailor Portal to your needs. Functionality cookies remember choices you make.
7.3.3 Statistics cookies, that record information about the way our Portal is used, to acquire knowledge on how often our Portal is visited, where on our Portal our visitors spend the most time, how often they interact with a page or part of a page, this allows us to make the structure, navigation, and content of our Portal as user-friendly as possible.
7.3.4 Advertising cookies and third party cookies that allow advertisers to track your use of the Portal to target advertising and content that might interest you the most.
7.4 The specific cookies that Portal uses are the following:
|_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website||2 years|
|_gat||Used by Google Analytics to throttle request rate||1 day|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the web site||1 day|
|_hjid||Sets a unique ID for the session. This allows the web site to obtain data on visitor behaviour for statistical purposes||1 year|
|_hjid||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes||Persistent|
|_fbp||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||3 months|
|_hjIncludedInSample||Determines if the user’s navigation should be registered in a certain statistical place holder.||Session|
|ads/ga-audiences||Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites||Session|
|cid||Optimises ad display based on the user’s movement combined and various advertiser bids for displaying user ads||2 months|
|fr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||3 months|
|tr||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||Session|
|uid||Registers a unique user ID that recognises the user’s browser when visiting web sites that use the same ad network. The purpose is to optimise display of ads based on the user’s movements and various ad providers’ bids for displaying user ads||2 months|
|_hjTLDTest||To check whether user’s browser has cookies enabled||Session|
7.5 You can delete or block cookies on Portal through your browser settings at any time. However, some cookies might be necessary for the functionality of Portal. Therefore, you understand that when blocking or deleting the cookies some features of Portal might not function correctly.
7.6 For more general information about cookies including the difference between session and persistent cookies please see www.allaboutcookies.org.
8.1 MyDello is dedicated ensuring that all data subject rights arising under applicable law are always guaranteed to you. In particular, any data subject has:
8.1.1 the right to access the Personal Data that MyDello processes about you;
8.1.2 the right to request that MyDello rectifies any inaccurate Personal Data about you;
8.1.3 the right to request MyDello to erases your Personal Data and/or restricts of processing of your Personal Data if we do not have valid legal basis for processing;
8.1.4 the right to receive your processed Personal Data in a structured, commonly used and machine-readable format and have the right to transmit your Personal Data to another Controller;
8.1.5 the right to object to the processing of your Personal Data.
8.2 If you believe that your rights have been infringed, you may contact and lodge a complaint to the supervisory authority applicable for your jurisdiction (Data Protection Inspectorate in Estonia address Tatari 39, Tallinn 10134, firstname.lastname@example.org or other competent authority in your jurisdiction – you can find your data protection authority on the following website: https://edpb.europa.eu/about-edpb/board/members_en).
address: Punane tn 73, Tallinn 13619, Estonia
phone: +372 53307900