To get the smoothest shipping experience, we have gathered all the instructions that you might need – from tutorial videos to customs declaration. Here is everything you need to know to successfully ship your goods through MyDello.
Create a free MyDello account and start a New Inquiry. Enter your shipment details and MyDello provides instant freight quotes, allowing you to compare all available transport options, total price and transit time in one place and find the option that best fits your shipment.
MyDello offers:
– Worldwide courier service
– Air freight
– Rail freight
– Ocean freight
– Road freight
– Customs clearance
– Cargo insurance
Available transport options depend on your shipment route and cargo details. Enter your shipment details in a single inquiry to see and compare the available solutions for your shipment.
Learn more about MyDello services on our Our Services page: https://mydello.com/our-services/
MyDello provides international freight solutions across 120 countries, including major trade lanes between Asia, Europe and North America, as well as road freight across Europe.
Available transport modes and services depend on the route. Create a free account and enter the pick-up and delivery locations in a New Inquiry to see the available options instantly.
If a route is not available for instant quoting, our Solutions team will automatically review the inquiry and prepare an ad-hoc solution. A quote is usually provided within a few minutes to one business day, depending on the route and shipment requirements.
MyDello is free to use. There are no subscription, licence or account fees.
You only pay for the transport and additional services you choose to book through MyDello. Requesting and comparing freight quotes is free and unlimited.
Yes. The price shown in MyDello is guaranteed for the validity period stated in the offer and based on the shipment details provided. There are no hidden transport costs.
The price may need to be updated if the actual weight, dimensions, cargo details or service requirements differ from the information provided or if the shipment is not ready within the quoted validity period. Customs duties, import VAT and other government charges are not included unless explicitly stated.
Transit times shown in MyDello are based on the selected transport solution, carrier schedules and current operational conditions, giving you a reliable basis for planning.
By default MyDello shows the door-to-door transit time — from collection at origin to delivery at destination address — rather than only the port-to-port or airport-to-airport transit time. If the incoterm selected for the inquiry is FOB or CPT, the displayed transit time follows the corresponding transport scope only.
For scheduled services such as MyDello Air Consolidated, specific planned departure and arrival dates are displayed, giving you additional visibility and predictability when planning your shipment.
Actual timings may occasionally deviate due to customs, weather, carrier operations or other operational factors. You can follow the latest shipment status and timing directly in MyDello.
MyDello is designed for B2B shipments, ranging from envelopes and small parcels to cartons, pallets, full truckloads and full containers.
We can also arrange transport for special cargo, including dangerous goods, oversized cargo and shipments with other specific handling or transport requirements. These should be clearly indicated when requesting a quote so the correct transport solution can be provided.
Standard shipments can often be quoted instantly, while customised transport solutions are prepared by our Solutions team based on the specific route, cargo and service requirements.
MyDello is a B2B freight platform and shipments must be booked by a business customer through a company account.
Private individuals cannot register and book shipments directly with MyDello.
Creating a MyDello account is free and gives you access to instant freight quotes and the full MyDello platform.
Once registered, you can compare transport options, book shipments, follow shipment progress, access documents and communication, and keep your shipment history in one place.
For standard general cargo, you only need four inputs to start your search and get your instant quote:
1) pick-up location;
2) delivery location;
3) total shipment weight;
4) total shipment volume.
You can enter the totals directly or add individual packing units and let MyDello calculate them for you. Incoterm is optional. Special or dangerous goods may require additional information.
No. Freight quotes in MyDello are free and unlimited. You can also use MyDello to calculate transport costs when preparing budgets or offers for your own customers.
The best option depends on your required transit time, shipment size, route and budget. MyDello lets you compare the available transport options side by side by total price and transit time.
Courier
Typically suited for smaller, time-sensitive shipments. Courier provides fast door-to-door delivery for documents, parcels and other smaller shipments worldwide.
Air freight
A fast option for time-sensitive cargo where shorter transit time is more important than achieving the lowest possible transport cost.
MyDello Air Consolidated
Designed for regular air freight from China when reliability and predictability are important. Dedicated space and scheduled departures provide greater certainty when planning your supply chain.
Rail freight
A cost-efficient alternative for shipments from Asia where you need a faster solution than ocean freight but do not require the speed of air freight. Both LCL and FCL options are available.
Ocean freight
Typically the most economical option for larger volumes where longer transit times are acceptable. Both LCL and FCL options are available.
Road freight
The standard option for cargo transportation within Europe, from smaller LTL shipments to full truck loads.
Find the best-suited option with one search
What works best for your shipment depends on factors such as required transit time, shipment size, route and budget. Enter your shipment details once and MyDello will show the available options side by side, allowing you to compare price and transit time and choose the solution that best fits your needs.
Yes. MyDello can arrange shipments where the pick-up and delivery countries are different from the country where your company is registered. This is commonly known as a cross-trade shipment.
Simply enter the actual pick-up and delivery locations when requesting a quote in MyDello. Available transport options will depend on the route and shipment details.
Yes. MyDello can arrange collections from multiple suppliers and consolidate the goods into one shipment when the route and transport solution allows it. This is especially useful when importing smaller shipments from several suppliers, for example from China.
A suitable consolidation solution is prepared by our Solutions team based on the individual collection points, shipment details and preferred freight mode.
To request a consolidation solution, contact us via the MyDello chat or email pricing@mydello.com and provide:
-the pick-up location for each supplier;
-the shipment details for each supplier;
-your preferred freight mode.
Our Solutions team will review the setup and propose the most suitable consolidation option.
Yes. You can split a larger shipment between different transport modes to balance delivery speed, reliability and total logistics cost.
For example, time-critical goods can be sent by air while the remaining volume moves by rail or ocean freight. This helps keep critical stock moving while reducing the average transport cost for the overall shipment.
You can compare the available transport options in MyDello and contact our team through the MyDello chat if you would like help planning the most suitable split.
Yes. MyDello provides customs clearance as part of our transport service. The exact service depends on the shipment route and customs requirements.
You are free to choose whether you would like MyDello to help with customs clearance or use your own customs broker. If you choose MyDello, our team will guide you through the process and advise on the required information and documentation.
Customs duties, import VAT and other government charges are not normally included in the freight price unless explicitly stated. These charges are determined by the applicable customs and tax regulations and depend on the goods and destination country.
Every shipment is covered by the applicable carrier and freight forwarder liability rules. However, this coverage is limited and is not the same as cargo insurance. Compensation is commonly calculated based on the gross weight of the damaged or lost goods rather than their full commercial value.
For full coverage protection, you can easily calculate the cost of cargo insurance when booking your shipment in MyDello. Enter the cargo value and MyDello will show the applicable insurance cost before you place the order.
You can read more about carrier liability and cargo insurance on our blog: https://mydello.com/blog/cargo-insurance/
Not necessarily. The required packaging depends on the transport mode, cargo type, size and weight.
Cargo must be packed securely enough to withstand normal handling and transportation. The shipper is always responsible for ensuring that the goods are packed safely and appropriately for transport.
Pallets are commonly used for heavier, larger or multiple-piece shipments, while cartons or other suitable packaging may be sufficient for smaller shipments.
Special, fragile, oversized or dangerous goods should always be clearly indicated when requesting a quote, as additional packaging, handling or transport requirements may apply.
Yes. MyDello can arrange transportation for dangerous goods in accordance with the applicable regulations and carrier requirements. Available options depend on the type of dangerous goods, route, transport mode and any applicable carrier restrictions.
When requesting a quote, select the Dangerous Goods option. A separate form will open where you can provide the relevant details, including the UN number, commodity description and preferred transport mode.
You can also add further information and upload supporting documents such as the Material Safety Data Sheet (MSDS/SDS) and Dangerous Goods Declaration (DGD). Providing complete information helps us confirm the available transport options and any special handling requirements.
Yes. In many cases MyDello can coordinate directly with your supplier or shipper regarding pick-up details, documents and shipment preparation. This reduces the amount of coordination required from your side.
The required documents depend on the shipment route, type of goods and transport mode. Most commonly, international shipments require two basic documents:
Commercial invoice
The commercial invoice should include clear and sufficiently detailed information about the goods, including:
Packing list
The packing list should clearly show the packing units, their dimensions and weights, and which goods are contained in each packing unit.
Depending on the shipment, additional documents such as certificates, licences, origin documents or dangerous goods documentation may also be required. Our team will advise you if any additional documentation is needed.
After booking, our team takes over the shipment and coordinates the next steps, including pick-up, transport arrangements and required documentation.
Where needed, we communicate directly with the shipper or consignee to coordinate collection and delivery.
You can follow the shipment throughout its journey in Shipment View. MyDello automatically notifies you at every key step of the shipment’s journey, making it easy to stay on top of its progress.
If you need to contact our Support team about a specific shipment, reach out via Messages in Shipment View. This keeps the conversation linked directly to the shipment and gives everyone involved the full context.
You can follow your shipment throughout its journey in Shipment View, where the latest status, shipment milestones and available timing information are displayed.
MyDello automatically notifies you at every key step of the shipment’s journey, making it easy to stay on top of its progress.
From Shipment View, you can also generate and share a public tracking link with customers, suppliers or other stakeholders who do not have access to the MyDello portal. They can follow the shipment progress through the link without needing a MyDello account.
Yes. From Shipment View, you can generate and share a public tracking link with customers, suppliers or other stakeholders. The recipient can follow the shipment progress through the link without needing a MyDello account.
Payment terms depend on your company’s account setup.
For customers on prepayment terms, payment must be completed before the shipment can proceed to the relevant transport stage. Customers with approved credit terms can pay according to the agreed payment conditions.
Your invoices and payment information are available in MyDello.
Yes. Eligible business customers can apply for credit terms with MyDello.
Credit terms are subject to approval based on the company’s profile and credit assessment. Contact your Sales Manager directly or our Support team to request a review of your payment terms.
Changes or cancellations may be possible depending on the shipment stage and transport arrangements already made.
Contact our Support team via Messages in Shipment View as soon as possible. Changes to cargo details, pick-up or delivery information, service requirements or schedule may affect the transport solution, price or transit time.
Cancellation or amendment costs may apply if transport arrangements have already been made.
Transport documents are available in Shipment View, under the Attachments, once they have been issued.
Some documents, such as an Air Waybill or Bill of Lading, only become available after the shipment has been booked with the carrier or has reached the applicable transport stage.
You can also upload shipment-related documents directly under the Attachments tab, keeping the documentation together with the shipment.
If you cannot find a document you need, contact our Support team via Messages in Shipment View.
For a booked shipment, use Messages in the corresponding Shipment View.
This keeps the conversation linked directly to the shipment and gives our Support team the full context, including shipment details, status and previous communication.
You can also follow shipment updates and access documents from the same Shipment View.
Yes. You can add additional team members to your company account in the Settings.
Go to Settings in the left-hand menu. The Users tab opens by default. Under Team members, select Add additional member and enter the new user’s details.
Added team members can access MyDello under the same company account and work with your company’s inquiries and shipments.