A reliable, transparent, and helpful partner in logistics is crucial for every exporting business. Latvian company Vendon strives to provide the best possible service and quality products, and for that, it is essential to have a partner with the same values.
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According to Vendon Logistics Project Manager Ralfs Heinsbergs, they usually search for logistical solutions with various services. When a particularly unique cargo needs extra attention, they use the Estonian global shipping service platform MyDello. This platform provides immediate quotes for global shipments across all transport mediums, including air, road, rail, and ocean. Moreover, it connects various parties in the supply chain and offers a convenient way to receive an immediate offer.
Vendon specializes in remote coffee and vending machine management and monitoring. Their technology helps optimize tasks, boost revenue, significantly reduce costs, and provides seamless payment solutions. Based in Latvia, they are key players in the industry, operating in over 90 countries worldwide.
Vendon uses MyDello when other services cannot ship the cargo to the needed destination, when the cargo is larger than usual, or when prices are not competitive. “For daily operations, MyDello has helped us with many issues when there is more complicated cargo to be shipped. We turn to them, and they solve it on our behalf,” says Heinsbergs. “So far, we have not had any issues with any of the cargo that we have shipped with MyDello, and the feedback from our customers has been good. The team is very responsive and supportive, takes initiative, and promptly solves any issues.”
MyDello’s mission is to simplify ordering and managing shipments across all freight modes, making it easy for users to compare different options and find the most suitable solution.
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Vendon is primarily focused on exports, making logistics very important for them. Heinsbergs emphasizes that support is the most important and valued aspect. “Anyone working in these fields knows how draining and sometimes disappointing it can be to find a service that will take care of your shipments – with MyDello, all those worries just disappear,” explains Heinsbergs. “We strive to provide the best possible support and quality to our customers, so it’s important to have a partner with the same values.”
Heinsberg highlights that one of his favourite aspects of MyDello is the fast response and transparency. “There are a lot of services that are not as responsive as we would like them to be. If there is ever an issue with a shipment, it usually takes about two days even to find out what is wrong. With MyDello, there is clarity within a short period, and the team supports you in solving related issues,” he says. “The team and the portal inform you about everything related to the shipment.”
He also emphasizes MyDello’s transparency with pricing. “All the prices are visible and available for you to review when you receive the quote. Additionally, the prices tend to be very competitive, and if they’re not, they can be negotiated.”
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